We are a roadside assistance company. We offer battery jump and installation services, fuel delivery, tire change services, lockout services and minor mobile mechanic. We do not offer towing but we recommend Top Choice Towing of Hammondsport.
We are a 24/7 company. We offer all of our roadside services anytime of day. However, we have office hours from 9am-5pm Monday through Friday. Services dispatched outside of these hours are considered after hours and will be billed an extra $25.
The fastest way to get service is to contact one of our dispatcher at 607-385-0385. If you are not in a rush, you can also email us at [email protected] or fill out the form on the Request Service page.
We do have a few fees we charge depending on the situation. Please refer to our Roadside Assistance Pricing page for more info on our pricing and fees.
While we are happy to provide service anywhere you need, we do have a service area of 50 miles around Bath NY. Any services more than 10 miles but less than 50 miles, will be charged $2 a mile. Outside of the 50 mile area, we charge $3 a mile.
We happily accept any major credit or debit card for payment. We can also accept Cash App via our Square integration.
At this time, all services are billed ahead of a driver being dispatched. Therefore we are unable to accept cash.
We do not accept checks or money orders.
You have 2 options regarding using your insurance companies or motor club roadside services. You can contact them and have them dispatch our company and we will bill them directly. The other option is to pay out of pocket and we will provide a invoice to you to seek reimbursement from your insurance or motor club. We will not invoice the insurance directly without a preauthorization from them.
If you need to cancel service, it is best to contact our dispatcher ASAP at 607-385-0385. If a driver has been dispatched to your location, we charge a 50% fee to cancel the service. If a driver arrives at the location and you cancel or are not there, our driver will leave and you will be charged the full service fee. If you have a scheduled service like Mobile Mechanic, any services cancelled less than 2 hours before the scheduled service will be charged a 50% fee.
Absolutely! We have a $3 per mile fee from our location in Bath NY for any calls over 50 miles away. We bill ahead for all services and will dispatch a driver asap. Please contact us to get an estimate.
If you need to cancel service, it is best to contact our dispatcher ASAP at 607-385-0385. If a driver has been dispatched to your location, we charge a 50% fee to cancel the service. If a driver arrives at the location and you cancel or are not there, our driver will leave and you will be charged the full service fee. If you have a scheduled service like Mobile Mechanic, any services cancelled less than 2 hours before the scheduled service will be charged a 50% fee.
After Hours Calls are just like normal calls except we charge a $25 fee for after hours services. We will also have our driver call you when they are on their way to you. If you do not answer, we will leave a message and try again 10 minutes later. If still no answer or call back after 20 minutes from the initial call, we will mark the service as a GOA (gone on arrival) and you will be charged the full service fee.
While most of our calls are for minor roadside services such as battery service, tire service or lockouts, we do have a mobile mechanic on staff. Our mobile mechanic can handle minor service like brake changes, belt replacements, oil changes and tune ups. If you want to find out if we can handle your repair, please contact our dispatch at 607-385-0385 and we can let you know.
Upstate Roadside Rescue is partnered and performs services with many well known companies such as Agero, Swoop, Urgently and Honk. We have and do calls for Allstate, Progressive, USAA, State Farm, National Safe Drivers and more. We care more insurance coverage than most companies require.
All of our staff and technicians are fully vetted and required to pass Federal and State background checks, credit checks and FBI checks. We ensure our techs are some of the most trusted in the industry as we care about our customers safety. All of our techs are either ASE Certified mechanics or trained by one to ensure they have the most up to date training we can provide.
The best way to reach someone is to give us a call at 607-385-0385. Our friendly dispatchers are happy to help anyway we can. If you want to reach us via email, please contact us at [email protected] or the form on our Request Service page.
We service a 100 mile radius around Bath NY. We do provide services beyond the 50 mile radius but our per mile charge increases to $3 per mile.
Some towns we service include:
Bath NY, Savona NY, Hammondsport NY, Penn Yan NY, Howard NY, Hornell NY, Canisteo NY, Greenwood NY, Almond NY, Alfred NY, Avoca NY, Elmira NY, Corning NY, Painted Post NY, Beaver Dams NY, Watkins Glen NY, Urbana NY, Addison NY, Woodhull NY, Campbell NY, Arkport NY, Sayre PA, Cohocton NY, Dansville NY, Canaserega NY, Horseheads, Wellsville NY, Belmont NY, Friendship NY, Olean NY, Cuba NY, Angelica NY, Andover NY, Big Flats NY, Keuka Park NY