At Upstate Roadside Rescue, we understand that unexpected situations can arise, but please be aware that once a service has been completed, refunds will not be issued. We charge the full service fee for gone on arrival (GOA) calls, as our technicians still need to be compensated for their time.
Refunds for completed services:
We do not offer refunds for completed services. Our technicians provide fast and reliable service, and we are committed to providing you with the highest quality service.
GOA calls:
We charge the full service fee for gone on arrival (GOA) calls. If you are not at the location when our technician arrives, you will still be charged for the service call.
No-show policy: We do not offer refunds if the customer is not present when we arrive. Our technicians will still need to be compensated for their time and effort.
Chargebacks:
Chargebacks are unacceptable and will be disputed. If you have any issues with your service or fee, please contact us at (607) 385-0385 or [email protected] before initiating a chargeback.
Changes to Refund Policy:
We reserve the right to change this refund policy at any time. Your continued use of our services following any changes indicates your acceptance of the new refund policy.
We service a 100 mile radius around Bath NY. We do provide services beyond the 50 mile radius but our per mile charge increases to $3 per mile.
Some towns we service include:
Bath NY, Savona NY, Hammondsport NY, Penn Yan NY, Howard NY, Hornell NY, Canisteo NY, Greenwood NY, Almond NY, Alfred NY, Avoca NY, Elmira NY, Corning NY, Painted Post NY, Beaver Dams NY, Watkins Glen NY, Urbana NY, Addison NY, Woodhull NY, Campbell NY, Arkport NY, Sayre PA, Cohocton NY, Dansville NY, Canaserega NY, Horseheads, Wellsville NY, Belmont NY, Friendship NY, Olean NY, Cuba NY, Angelica NY, Andover NY, Big Flats NY, Keuka Park NY